Return Policy — Calmora

Return period

We offer a return period of 90 calendar days from receipt of the order, with the conditions detailed below.

This term combines two different periods, with different conditions:

First 14 days — Right of withdrawal (European Union)

If your order is sent within the European Union, you have a legal period of 14 calendar days from receipt of the product to withdraw from your purchase, without having to justify the reason.

During this period you can open the package and inspect the product, just as you could in a physical store. However, if the product shows signs of use that go beyond simply checking its operation (for example, visible wear, absence of accessories or damage), We reserve the right to deduct from the refund the amount corresponding to the loss of value of the product..

As it is a product for personal use in contact with the skin and mouth, this article may be included within the legal exception applicable to sealed goods not suitable for return for reasons of health protection or hygiene once the seal has been removed (art. 103.d of Royal Legislative Decree 1/2007). If this exception applies to your purchase, you will be clearly informed on the product page before completing your order.

To exercise your right of withdrawal, you must have the product in the same condition in which you received it, with the labels and in its original packaging, along with the receipt or proof of purchase.

From day 15 to day 90 — Voluntary expansion of Calmora

In addition to the legal minimum, and as our own commercial policy, we extend the return period up to 90 calendar days from receipt of the order.

During this extended period (days 15 to 90), returns will only be accepted if the product meets all these conditions:

• It has not been used.
• The box and original packaging are intact, unopened or unsealed.
• Keep all labels.
• It is accompanied by the receipt or proof of purchase.

Returned items that show signs of being opened, used or unsealed will not be admitted in this extended period.

How to initiate a return

To initiate a return, contact us at by.calmora.store@gmail.com, indicating your order number and the reason for the return.

Returns must be sent to the following address: Calle Salmerón, 37006. Number 21, First right.

Returned items will not be accepted without having previously requested the return.

Return shipping costs

Return shipping costs are the responsibility of the customer., both during the legal withdrawal period (first 14 days) and during the extended period (days 15 to 90). We recommend using a tracked shipping method as we are not responsible for return packages lost in transit.

Damage and problems

Review your order as soon as you receive it and contact us immediately at by.calmora.store@gmail.com if the item is defective, damaged, or if you have received the wrong item, so that we can evaluate the problem and solve it. These cases are managed outside the general return period and do not entail shipping costs for you.

Exceptions/non-returnable items

We do not accept returns on sale items or gift cards (if applicable). If you have questions about a specific item, please contact us before purchasing.

Changes

The quickest way to get the correct item is to request a return for the one you have and, once accepted, make a separate purchase for the new item.

Refunds

We will inform you as soon as we have received and inspected your return, and we will confirm if the refund has been approved. If approved, the refund will automatically be made to your original payment method within 10 business days. Please note that it may take some additional time for your bank or card issuer to process the payment.

If more than 15 business days have passed since your return was approved without receiving a refund, please contact us at by.calmora.store@gmail.com.