Shipping policy — Calmora

Shipment origin

In order to offer you the best possible price, our products are shipped directly from our partner fulfillment centers in Asia. This allows us to eliminate intermediaries and local warehouses, transferring those savings to you.

For this reason, delivery times are somewhat longer than those of a store with local stock, as detailed below.

Processing and delivery times

• Order processing: between 1 and 3 business days from confirmation of payment, before the order is delivered to the carrier.
• Transit time: between 7 and 15 calendar days from shipment, depending on customs and the transportation service in your area.

The total estimated time from when you place the order until you receive it is 7 to 15 calendar days, except in exceptional circumstances (customs, carrier incidents, holiday periods of high demand such as Christmas or sales). These deadlines are estimates and not a contractual guarantee of delivery on a fixed date, unless expressly stated otherwise in your order confirmation.

If your order has not arrived after 20 calendar days from the shipping confirmation, contact us at by.calmora.store@gmail.com and we will review it with you.

Shipping costs

Shipping costs are calculated and displayed in the purchasing process, before confirming the order. We may temporarily offer free shipping for specific promotions; When this occurs, it will be clearly indicated in the store and in your order summary.

Taxes and customs

The price shown in the store includes VAT applicable for orders within the European Union. For shipments outside the European Union, local customs in the destination country may apply additional taxes, duties or import fees at the time of delivery; These expenses, if any, are the responsibility of the recipient and are beyond the control of Calmora.

Order Tracking

As soon as your order is shipped, you will receive an email with the tracking number and the link to check the status of your shipment.

Please note that it may take 24-72 hours from shipment for the tracking number to show movement as the package must be processed by the originating carrier.

Shipping address

It is your responsibility to provide a complete and correct shipping address at the time of purchase. We are not responsible for delays or losses resulting from an incorrect or incomplete address provided by the customer. If you notice an error in your address after placing your order, please contact us as soon as possible at by.calmora.store@gmail.com; We will try to modify it if the order has not been shipped yet, but we cannot guarantee this.

Orders lost or damaged in transit

If your order arrives damaged or is lost during transportation, please contact us at by.calmora.store@gmail.com attaching photos of the item and packaging (in case of damage). We will evaluate the case and, if appropriate, we will arrange a resend or refund in accordance with our returns policy.

Shipping areas

We ship worldwide. If your shipping address is not within our coverage areas, you will not be able to complete the purchase at checkout.

Relationship with the right of withdrawal

The legal period of 14 days to exercise your right of withdrawal (see our Returns Policy) begins to count from the day you physically receive the order, not from the date of purchase.